| 11054 |
2017-12-28 20:00:00 AEDT |
2017-12-28 23:59:00 AEDT |
maintenance |
Completed |
On the 28th of December 10pm AEST we will be performing maintenance on one of our production storage clusters.
This maintenance may cause a very brief impact reducing IO performance on the cluster and therefore impacting VPS read/write speed during the works period.
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| 10983 |
2017-12-14 07:52:36 AEDT |
2017-12-14 08:00:00 AEDT |
incident |
Resolved |
We have received notifications of network issues reaching client servers. We are currently investigating the issue and will send through an update shortly. |
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| 10927 |
2017-12-09 22:26:46 AEDT |
2017-12-09 23:00:27 AEDT |
incident |
Resolved |
A physical Server Node has failed which has caused a number of VPS to stop. The VPS are currently being migrated and will be back online shortly.
We are sorry that this has occurred and will send through a further update shortly. |
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| 10924 |
2017-12-09 05:22:37 AEDT |
2017-12-09 19:30:00 AEDT |
incident |
Resolved |
There is currently an issue affecting the performance of a number of our nodes. This is affecting the performance some servers. We are currently investigating the cause and will update here with more detail shortly. |
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| 9897 |
2017-09-18 22:24:10 AEST |
2017-09-18 23:00:00 AEST |
incident |
Resolved |
Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this.
The issue has been resolved and we are continuing to monitor the system closely to prevent further issues.
We apologise for any inconvenience that this has caused. |
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| 9879 |
2017-09-15 03:00:00 AEST |
2017-09-15 03:10:00 AEST |
incident |
Resolved |
Earlier this morning we experienced a node failure on a node of one of our storage clusters. We ran a highly available platform so no data was lost however while the system was re-balancing there was a short period of time between 3.04 and 3.06 AM AEST where the performance of the cluster was impacted and some servers experieced high IO Wait. This may have shown up on your server as high CPU Utlilization and caused slow response times for a few minutes.
We apologise for any inconvenience that this has caused. |
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| 8341 |
2017-04-27 21:00:00 AEST |
2017-04-27 21:30:00 AEST |
maintenance |
Completed |
The ServerMule console will be unavailable from 21:00 - 21:30 AEST to perform an upgrade of the site. If you require access to Start/Stop/Reboot the server during this period please raise a support ticket to have our support staff perform the Server Action for you. To raise a support ticket please email support@servermule.com
There will be no impact on running servers during the maintenance window. |
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| 8159 |
2017-04-12 15:22:59 AEST |
2017-04-12 18:40:00 AEST |
incident |
Resolved |
Syd2-HV19 is failing to run shutdown and reboot tasks. Some customers are also experiencing performance problems on this HV.
Once the task scheduler issue is resolved VPS will be migrated to a new Hypervisor.
Some VPS will experienced a reboot during the migration. Sorry for any inconvenience this causes |
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| 8095 |
2017-04-06 22:33:00 AEST |
2017-04-06 23:00:19 AEST |
incident |
Resolved |
Syd2-HV16 failed and customers VPSs were migrated off to other Hypervisors. Some will have experienced a reboot during the incident. Sorry for any inconvenience this will have caused. |
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| 7987 |
2017-04-05 02:00:00 AEST |
2017-04-05 07:00:00 AEST |
maintenance |
Completed |
**Web Console Upgrade**
During this maintenance window we will be providing important upgrades to the web console. These upgrades will provide performance enhancements as well lay the foundations for future features.
During this window if you require to modify your VPS, please contact support@servermule.com - We kindly ask you to avoid planned works during this window.
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