| 171445 |
2020-05-28 19:50:00 AEST |
2020-05-28 20:13:00 AEST |
incident |
Resolved |
We have identified a system fault on one of the legacy Xen hosts and are performing an urgent reboot. We will update this status once we have further details. |
|
| 171379 |
2020-05-22 18:00:00 AEST |
2020-05-22 18:15:00 AEST |
maintenance |
Completed |
Dear customers, we will be performing a quick system reconfiguration on the backend virtualisation platform at said time. Only a very small portion of the customers on KVM may experience minor service interruption as the VMs may need to be restarted. Please avoid performing any major changes on your VPS during said maintenance window. Thank you for your understanding. |
|
| 171289 |
2020-05-14 14:45:07 AEST |
2020-05-14 15:05:15 AEST |
maintenance |
Completed |
Dear customers, we will have to perform a quick maintenance task against the VPS control panel system. VPS console will not be accessible during the maintenance window. The maintenance will not have direct impact upon the running VMs.
We'd like to apologise for the short notice. |
|
| 171269 |
2020-05-13 08:30:13 AEST |
2020-05-13 22:55:49 AEST |
incident |
Resolved |
Current network issues are effecting some clients services. Resolution is being worked on currently.
Update: 11:01
Work is continuing on resolving ongoing issues, please refrain from restarting any effected VPS services at the current time. |
|
| 171236 |
2020-05-11 17:00:00 AEST |
2020-05-11 21:00:00 AEST |
maintenance |
Completed |
Dear Customers, we will be undertaking some essential maintenance for a specific set of storage that hosts some customers who are on the legacy Xen platforms. The maintenance will be performed in the background, and we will attempt to minimise any major interruptions to the services. We will provide further update once there is further information. Thank you for your understanding. |
|
| 171170 |
2020-05-04 14:30:00 AEST |
2020-05-04 15:15:00 AEST |
incident |
Resolved |
A few customers hosted on one of the hypervisors experiecned some service distruption potenitally due to a backup process causing RAM on the physical host to be maxed out, therefore the OS kernel and programs seemed to have already locked up at the time we stepped in. Due to this reason, a force-reboot of the physical host was performed to bring the VPSes back online.
We'd like to sincerely apologise for any inconvenience caused. |
|
| 22874 |
2019-09-06 17:34:46 AEST |
2019-09-06 23:34:53 AEST |
incident |
Resolved |
A small number of VPS are currently being migrated off a problematic storage node. This may result in a small amount of down time for the VPS's that are being migrated. |
|
| 20845 |
2019-05-07 14:15:00 AEST |
2019-05-07 14:45:00 AEST |
incident |
Resolved |
Some VPS are currently experiencing network issues. We are investigating the packet loss with our transit providers. |
|
| 17238 |
2018-12-04 11:00:00 AEDT |
2018-12-04 15:00:00 AEDT |
incident |
Resolved |
We're currently investigating reports of network traffic going via the Megaport IX in Sydney having drop outs. If you experiencing problems, please can you perform a traceroute to your server and send them to support@servermule.com - Sorry if this causing you issues, we'll work with our network suppliers to resolve asap. |
|
| 17157 |
2018-11-27 18:50:45 AEDT |
2018-11-27 19:01:08 AEDT |
incident |
Resolved |
A storage system experienced a severe performance issue for approx 8 mins. The storage node was removed from the cluster which fixed the issue. Any VPS using that node would have seen slow storage performance during the incident. We're sorry for any inconvenience this caused. While servers didn't reboot or go down, please let us know if you're experiencing any on going issues. |
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