| 17238 |
2018-12-04 11:00:00 AEDT |
2018-12-04 15:00:00 AEDT |
incident |
Resolved |
We're currently investigating reports of network traffic going via the Megaport IX in Sydney having drop outs. If you experiencing problems, please can you perform a traceroute to your server and send them to support@servermule.com - Sorry if this causing you issues, we'll work with our network suppliers to resolve asap. |
|
| 17157 |
2018-11-27 18:50:45 AEDT |
2018-11-27 19:01:08 AEDT |
incident |
Resolved |
A storage system experienced a severe performance issue for approx 8 mins. The storage node was removed from the cluster which fixed the issue. Any VPS using that node would have seen slow storage performance during the incident. We're sorry for any inconvenience this caused. While servers didn't reboot or go down, please let us know if you're experiencing any on going issues. |
|
| 15874 |
2018-09-03 21:30:31 AEST |
2018-09-04 03:30:30 AEST |
incident |
Resolved |
We are currently experiencing a storage issue which is causing extremely slow IO for VPS on the network.
This may appear as an unresponsive VPS. We are working on this issue as an absolute priority.
We don't currently have an ETA for recovery of this issue.
|
|
| 12998 |
2018-04-30 11:22:39 AEST |
2018-04-30 11:34:56 AEST |
incident |
Resolved |
Some VPS are currently experiencing network issues. We are investigating the packet loss and will send through an update with more details shortly. |
|
| 11620 |
2018-02-13 07:21:40 AEDT |
2018-02-13 09:58:35 AEDT |
incident |
Resolved |
We have had alerts of a number of VPS being unavailable. We are currently investigating and will update this notification when we have further details. |
|
| 11450 |
2018-02-07 21:00:00 AEDT |
2018-02-07 23:59:00 AEDT |
maintenance |
Completed |
On the 7th of February 9pm AEDT we will be performing maintenance on one of our production storage clusters.
This is a Hazard notification only as this maintenance may cause a very brief impact reducing IO performance on the cluster but is not expected to have a noticeable impact on VPS read/write speed during the works period. |
|
| 11151 |
2018-01-08 15:00:00 AEDT |
2018-01-12 17:00:00 AEDT |
maintenance |
Planning |
Due to the discovery of the Meltdown and Spectre defects we are implementing emergency maintenance procedures and all our Hypervisors will be rebooted with rolling updates this week. We will hot migrate all VPS where possible however some older operating systems will not be hot migratable and may be rebooted as part of this process. We apologise if your server is rebooted however we are implementing this process as quickly as possible to ensure the security of your servers.
For more information on the defects here is al ink with detailed information https://meltdownattack.com/ |
|
| 11092 |
2018-01-06 21:00:00 AEDT |
2018-01-07 07:00:00 AEDT |
maintenance |
Completed |
##Portal Upgrade##
During this maintenance window we'll be upgrading our portal and some of the behind the scenes systems that run the VPS platform.
Once completed, we'll need to reboot your VPS to activate the upgrades. This will cause an approximate 5-15 min outage for your VPS whilst the reboot happens.
We're sorry for any convenience this causes to you and your business.
Any questions, please don't hesitate to contact us. |
|
| 11054 |
2017-12-28 20:00:00 AEDT |
2017-12-28 23:59:00 AEDT |
maintenance |
Completed |
On the 28th of December 10pm AEST we will be performing maintenance on one of our production storage clusters.
This maintenance may cause a very brief impact reducing IO performance on the cluster and therefore impacting VPS read/write speed during the works period.
|
|
| 10983 |
2017-12-14 07:52:36 AEDT |
2017-12-14 08:00:00 AEDT |
incident |
Resolved |
We have received notifications of network issues reaching client servers. We are currently investigating the issue and will send through an update shortly. |
|
