Incident Details

This page contains all current information on the status of this incident.



Start

2018-12-04 11:00:00 AEDT


End

2018-12-04 15:00:00 AEDT


Severity

Minor Performance Issue


Current Status

Resolved


Services Impacted

- Network


Description

We're currently investigating reports of network traffic going via the Megaport IX in Sydney having drop outs. If you experiencing problems, please can you perform a traceroute to your server and send them to support@servermule.com - Sorry if this causing you issues, we'll work with our network suppliers to resolve asap.



Timeline

2018-12-04 23:06:57 AEDT

We have a fix in place which we believe has resolved an issue with a broken network path. We are continuing to monitor the problem to ensure there are no further issues.

2018-12-04 15:00:00 AEDT

The issue was found to be with a Megaport router after a maintenance window. They have resolved the issue internally and we are no longer seeing any routing issues.

2018-12-04 11:00:00 AEDT