Welcome to the ServerMule Service and Incident status page. If you are currently experiencing problems with your service which are not listed below please raise a support ticket by emailing support@servermule.com

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Status as of 2018-12-16 18:39:52 AEDT


Event History


2018-12-04 11:00:00 AEDT

We're currently investigating reports of network traffic going via the Megaport IX in Sydney having drop outs. If you experiencing problems, please can you perform a traceroute to your server and send them to support@servermule.com - Sorry if this causing you issues, we'll work with our network suppliers to resolve asap.


Monitoring | 2018-12-04 23:06:57 AEDT

We have a fix in place which we believe has resolved an issue with a broken network path. We are continuing to monitor the problem to ensure there are no further issues.

Resolved | 2018-12-04 15:00:00 AEDT

The issue was found to be with a Megaport router after a maintenance window. They have resolved the issue internally and we are no longer seeing any routing issues.

Investigating | 2018-12-04 11:00:00 AEDT