Resolved Incidents: 2017-12-09
Start: 2017-12-09 05:22:37 AEDT
End: 2017-12-09 19:30:00 AEDT
There is currently an issue affecting the performance of a number of our nodes. This is affecting the performance some servers. We are currently investigating the cause and will update here with more detail shortly.
Start: 2017-12-09 22:26:46 AEDT
End: 2017-12-09 23:00:27 AEDT
A physical Server Node has failed which has caused a number of VPS to stop. The VPS are currently being migrated and will be back online shortly.
We are sorry that this has occurred and will send through a further update shortly.
We're currently investigating reports of network traffic going via the Megaport IX in Sydney having drop outs. If you experiencing problems, please can you perform a traceroute to your server and send them to email@example.com - Sorry if this causing you issues, we'll work with our network suppliers to resolve asap.
We have a fix in place which we believe has resolved an issue with a broken network path. We are continuing to monitor the problem to ensure there are no further issues.Resolved | 2018-12-04 15:00:00 AEDT
The issue was found to be with a Megaport router after a maintenance window. They have resolved the issue internally and we are no longer seeing any routing issues.Investigating | 2018-12-04 11:00:00 AEDT