Welcome to the ServerMule Service and Incident status page. If you are currently experiencing problems with your service which are not listed below please raise a support ticket by emailing support@servermule.com

To go back to our main site click www.servermule.com.au





Event History


2018-02-13 07:21:40 AEDT

We have had alerts of a number of VPS being unavailable. We are currently investigating and will update this notification when we have further details.


Resolved | 2018-02-13 09:58:35 AEDT

All VPS are now online and responding. If you are still experiencing any issues with your VPS please contact support immediately.

We are extremely sorry for the issues experienced this morning. The outage was the result of a power failure experienced in the Vocus Data center. Whilst this is the first power outage experienced in this data center in over 5 years we take these events very seriously and will be pursuing this issue with our vendor.

Identified | 2018-02-13 09:09:41 AEDT

We have restarted all VPS.

If you are still experiencing an issue with your server please contact support.

Identified | 2018-02-13 07:58:41 AEDT

There has been a power outage across our Vocus data center which has caused some of our infrastructure to restart. We are currently restarting client VPS and are continuing to work on this issue to get everyone back up and running as soon as possible.

Investigating | 2018-02-13 07:21:40 AEDT


2018-02-07 21:00:00 AEDT

On the 7th of February 9pm AEDT we will be performing maintenance on one of our production storage clusters.

This is a Hazard notification only as this maintenance may cause a very brief impact reducing IO performance on the cluster but is not expected to have a noticeable impact on VPS read/write speed during the works period.


Completed | 2018-02-07 23:59:00 AEDT

Maintenance completed.

Started | 2018-02-07 21:00:00 AEDT

Maintenance starting.