Welcome to the ServerMule Service and Incident status page. If you are currently experiencing problems with your service which are not listed below please raise a support ticket by emailing support@servermule.com

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Event History

2017-12-14 07:52:36 AEDT

We have received notifications of network issues reaching client servers. We are currently investigating the issue and will send through an update shortly.

Resolved | 2017-12-14 08:00:00 AEDT

The issue was found to be a DDOS attempt on our network which was mitigated and resolved. If you are continuing to see any outstanding problems with your VPS please contact support.

We are sorry for any inconvenince caused by this issue.

Investigating | 2017-12-14 07:52:36 AEDT

2017-12-09 22:26:46 AEDT

A physical Server Node has failed which has caused a number of VPS to stop. The VPS are currently being migrated and will be back online shortly.

We are sorry that this has occurred and will send through a further update shortly.

Resolved | 2017-12-09 23:00:27 AEDT

All affected VPS have been restarted.

If you continue to see a problem with your server please contact support.

We apologise for any inconvenience caused.

2017-12-09 05:22:37 AEDT

There is currently an issue affecting the performance of a number of our nodes. This is affecting the performance some servers. We are currently investigating the cause and will update here with more detail shortly.

Resolved | 2017-12-09 19:30:00 AEDT

The storage issue is now fully resolved. All VPS should have returned to normal and we have been monitoring the service for several hours with no further issues.

We are extremely sorry for the disruption that this issue has caused to you and your clients.

If you have any ongoing issues with your server please raise a support ticket for us to look into your problem.

Identified | 2017-12-09 12:30:25 AEDT

The root cause of the slow IO has been resolved and VPS performance is recovering.

VPS may continue to run slows while the storage cluster rebalances.

We believe the rebalance will take approximately 30 minutes before performance is fully recovered.

Identified | 2017-12-09 11:05:26 AEDT

We are continuing to experience Storage IO issues effecting the performance of a large number of VPS. We understand the root cause of the problem however do not have a resolution for the problem at this stage.

We are aware of the issues that this is causing for you and your clients and we are extremely sorry that your service is not working and available. We are working as quickly as possible to resolve the issue.

I'm sorry however we don't have an ETA for the resolution of this problem.

Identified | 2017-12-09 06:35:39 AEDT

The server issues have been traced to a storage performance problem which is impacting several server nodes in our network. We are continuing to work to resolve this as quickly as possible. We do not currently have an ETA for resolution of this issue.

We are sorry for the impact that this is having on you and your clients and will update you as soon as possible.

Investigating | 2017-12-09 05:22:37 AEDT