ServerMule Status

Welcome to the ServerMule Service and Incident status page. If you are currently experiencing problems with your service which are not listed below please raise a support ticket by emailing support@servermule.com

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Active Incident VPS

Service	2017-09-20 Wed	2017-09-21 Thu	2017-09-22 Fri	2017-09-23 Sat	2017-09-24 Sun	2017-09-25 Mon	2017-09-26 Tue
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VPS	Active Incidents: 2017-09-20 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-21 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-22 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-23 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-24 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-25 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.	Active Incidents: 2017-09-26 More info Start: 2017-09-18 22:24:10 AEST End: n/a Severity: Minor Performance Issue Status: Monitoring Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this. The issue has been resolved and we are continuing to monitor the system closely to prevent further issues. We apologise for any inconvenience that this has caused.

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Active Incident

Resolved Incident

Active Incidents

2017-09-18 22:24:10 AEST

Full Event Details

Some servers are experiencing high IO Wait due to a storage performance issue. This may have show up on your server as high CPU Utlilization and cause slow response times for a few minutes. The issue occurred for a 5 minute period between 10.25 and 10.30 although high CPU utilization may have been reported on your VPS for longer than this.

The issue has been resolved and we are continuing to monitor the system closely to prevent further issues.

We apologise for any inconvenience that this has caused.

Event History

2017-09-15 03:00:00 AEST

Full Event Details

Earlier this morning we experienced a node failure on a node of one of our storage clusters. We ran a highly available platform so no data was lost however while the system was re-balancing there was a short period of time between 3.04 and 3.06 AM AEST where the performance of the cluster was impacted and some servers experieced high IO Wait. This may have shown up on your server as high CPU Utlilization and caused slow response times for a few minutes.

We apologise for any inconvenience that this has caused.