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Status as of 2020-06-03 07:59:31 AEST

Event History

2020-06-02 18:00:00 AEST

Dear Customers, we will be performing a minor system reconfiguration against the billing portal and it will not be accessible during said window.

In Progress | 2020-06-02 19:02:38 AEST

ETA extended

2020-05-29 19:00:00 AEST

Dear Customers, we will be performing urgent maintenance against the billing portal and it will not be accessible during said window.

Completed | 2020-05-29 20:38:30 AEST

Maintenance completed, thank you for your patience.

In Progress | 2020-05-29 20:30:25 AEST

ETA extended

In Progress | 2020-05-29 19:43:00 AEST

The current progress is relatively slower than expected. The expected ETA has been updated accordingly.

2020-05-28 19:50:00 AEST

We have identified a system fault on one of the legacy Xen hosts and are performing an urgent reboot. We will update this status once we have further details.

Resolved | 2020-05-28 20:13:00 AEST

The host has been fully booted up. It seemed to be due to a rouge process on host that maxed out the memory on the host, hence causing the server to crash. All the VMs are slowly coming back online.

Since this is a legacy system that lacks a lot of manageability features, we are already in the process of phasing out these legacy platforms. We will gradually notify the relevant customers individually regarding the transition.

We would like to apologise for any inconvenience caused

Investigating | 2020-05-28 19:50:00 AEST

2020-05-22 18:00:00 AEST

Dear customers, we will be performing a quick system reconfiguration on the backend virtualisation platform at said time. Only a very small portion of the customers on KVM may experience minor service interruption as the VMs may need to be restarted. Please avoid performing any major changes on your VPS during said maintenance window. Thank you for your understanding.